FAQs
WHY EMPLOY A MANAGING AGENT?
Without the experience of a professional managing agent, it is easy to fall foul of the strict regulations surrounding fire safety, building construction, accounting and other legal issues. Blocsphere are on hand to guide you through the “legal minefield” that is better known as property management.
WHAT SKILLS & EXPERIENCE DO YOU HAVE?
We have been nominated for countless industry awards recognising our broad property management experience, professional diligence, and impeccable customer service. Our property managers are members of The Institute of Residential Property Management, and receive ongoing in-house training in areas such as fire safety, compliance, and all other relevant aspects of effective building management.
HOW DO YOU HANDLE ARREARS?
We have strict credit control procedures in place for every property we manage, and are highly-experienced in both residential and commercial debt recovery. We tailor our approach to each individual property depending upon the requirements of the client.
DO YOU TAKE ON “PROBLEM SITES”?
We are probably one of the most experienced managing agents in the UK when it comes to “problem sites”. There isn’t much we haven’t handled, and you can rest assured that however complex your issues may appear, Blocsphere have the resources to find a satisfactory resolution.
WHAT ARE YOUR FEES?
Blocsphere would be delighted to provide a fixed-fee quote to manage your development. We regularly review our fees to ensure they remain competitive, while still providing our high standard of customer-centric property management services. We provide tenders for property of all sizes, ranging from 2 units to 500+ units.
IS OUR MONEY SAFE WITH YOU?
Every property we manage has it’s own dedicated client bank account(s) with our bankers NatWest. Funds held in these designated accounts are properly ring-fenced and insured, providing our clients with complete peace of mind at all times.
ARE YOU EASY TO CONTACT?
You can make contact with us at any time by phone, email, post, or via our smartphone app. Our emergency contact number is accessible 24hours a day, 365 days of the year, dealing with out of hours issues to keep you and your building safe.
HOW QUICKLY CAN YOU TAKE OVER MANAGEMENT?
This usually depends on how quickly your current managing agent can provide the required handover information to us. We can work with the outgoing agent on your behalf to ensure a smooth handover, and our efficiency has allowed us to previously complete handovers of over 100 units in under 5 days for example.
WHAT INFORMATION WILL WE HAVE ACCESS TO ONLINE?
Our online portal allows you to view your statement and bills, annual budget, accounts, contractor invoices and maintenance updates, as well as a whole host of other useful features and real-time financial reports (some only available to RMC directors).
CAN WE VISIT YOUR OFFICE?
All UK new business enquiries are looked after from our Head Office in picturesque Shropshire. You are welcome to visit our Head Office by prior-arrangement, and we would be delighted to show you the systems and processes we have in place to effectively manage your property.
DO YOU ADD ANY UPLIFT TO CONTRACTOR INVOICES?
To enable us to maintain our customer-centric and transparent ethos, we do not add any uplift to contractor invoices. We operate an open-book policy and will happily provide any copy invoices on request. Beware of other managing agents who operate a range of hidden charges.
HOW CAN WE MOVE TO YOU?
Please contact our new business team by calling 0330 113 9258 or emailing newbusiness@blocsphere.co.uk and we would be happy to advise the most appropriate route for your particular property
